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Organizing Running Events

RESOURCES FOR RACE DIRECTORS


Road Race Management posts job openings and resumes of individuals seeking employment in the race directing community and the running industry as a public service for free. To make a job posting, please send details about the position including experience required, salary information, job description and the opening and closing dates for applications. To submit a resume, simply send the resume as a .pdf file or as hard copy. Submit this information by email to pstewart@rrm.com or by mail to Road Race Management Job Openings and Resumes, Road Race Management, Inc., 4963 Elm Street,  Suite 106, Bethesda, MD 20814


Organization: Laureus Sport For Good USA www.laureususa.com
Postion Description: Executive Director
Location: New York, NY
Reports to: Laureus USA, Board of Directors
Reporting Staff: Senior Program Officer, Marketing & Communications Manager, Learning & Evaluation Specialist, New Orleans Program Officer, Assistant Development Manager, Intern

Laureus USA Corporate Partners and Patrons: Richemont North America, Mercedes Benz USA, IWC Schaffhausen 


Position Description

Posted 10/25/15


New York City Runs
The Brooklyn Marathon
Marathons & Half Marathons

Submit Resumes to: theteam@nycruns.com.

Posted 9/22/15

Director of Business Development

NYCRUNS is looking for a star to fill the position of Director Of Business Development. The primary focus of the role will be developing sponsorship partners for our ecosystem of events. Experience in the endurance industry is an absolute requirement as is demonstrated success in creating new business.

The ideal candidate will be interested in taking a successful start-up to the next level and be passionate about endurance events and a healthy lifestyle. We’re looking for the best and brightest, people who want to think creatively and solve problems while working smart (as opposed to hard) whenever possible.

The ability to cultivate inbound leads as well as generate new leads through cold-calling or other established methods is essential. A demonstrated ability to write well and communicate clearly as well as proficiency in Excel and PowerPoint will pave the way to success. Basic, graphic design, social media skills, and technological proficiency are also desired. The position will include some other responsibilities tailored to your skill set, our needs, and your professional goals.

Compensation: Salary plus commission
Benefits: Up to 4 weeks paid vacation, Health Insurance, 401K with company matching.

Director of Event Development

NYCRUNS is looking for a star to fill the position of Director Of Event Development. The primary focus of the role will be developing or acquiring new events in the Northeast and cultivating relationships to ensure their continued success. Experience in the endurance industry is an absolute requirement as is demonstrated success in developing and producing new events.

The ideal candidate will be interested in taking a successful start-up to the next level and be passionate about endurance events and a healthy lifestyle. We’re looking for the best and brightest, people who want to think creatively and solve problems while working smart (as opposed to hard) whenever possible.
This is a position for a self starter with a broad base of applicable knowledge and experience. A demonstrated ability to write well and communicate clearly as well as proficiency in Excel and PowerPoint will pave the way to success. Basic graphic design, social media skills, and technological proficiency are also desired. The position will include some other responsibilities tailored to your skill set, our needs, and your professional goals.

Compensation: Salary
Benefits: Up to 4 weeks paid vacation, Health Insurance, 401K with company matching.


FILA

Job ID Job Title Location Posted Date
2015-1058 Footwear Product Developer US-NY-New York City 5/4/2015
2015-1046 Inventory Control Manager US-MD-Baltimore 5/19/2015
2015-1057 Junior Footwear Product Developer US-NY-New York City 5/4/2015
2015-1052 Product Development Internship US-NY-New York City 4/23/2015
2015-1068 Production Planning Coordinator US-MD-Baltimore 9/2/2015
2014-1026 Receiving and Shipping Manager US-MD-Baltimore 12/1/2014
2015-1069 Sales Analyst US-NY-New York City 9/4/2015
2014-1021 Senior Manager of Transportation US-MD-Sparks 9/17/2015

MIZUNO

Financial Business Analyst

Posted 9/19/15

Type: Full-Time
Function: Accounting/Auditing
Location: Norcross, GA, United States

This position will analyze internal financial information and external market data to produce reporting that improves the decision making of our executive team and other Mizuno USA, Inc. employees

Job Description:

  • Prepares complex value-added assessments of existing and potential business opportunities 
  • Assess and utilize financial tools for reporting and reconciliation
  • Identify financial reporting needs
  • Perform complex reporting, analyze and interpret financial and operating data fot division management, including but not limited to, monthly variance analysis/explanation, financial analysis, business analysis, profitability and cost analysis projects for the assigned business segment
  • Consult and educate employees and management on financial statements and reports to assist with solving business issues
  • Evaluate operations to assist operational management decision making
  • Support business operations team by providing insight into financial trends and opportunities
  • Prepare financial results, projections and key performance indicators relating to the various marketing programs
  • Serve as lead financial liaison with marketing department, providing financial and operational information
  • Develop methods that help analyze the costs and profitability of marketing expenditures
  • Create presentations of analysis findings
  • Work with product development to develop business cases for business operations functions 
  • Identify, define and resolve issues related to gathering information necessary to obtain correct results and verifying results for accuracy
  • Lead or assist with the preparation and review of capital appropriation requests to ensure company guidelines are followed and that corporate hurdle rates and requirements are achieved
  • Coordinates the preparation and compilation of the annual financial plan (annual sales, capital and operating planning), including but not limited to, data analysis, report design, end user support and training, modeling, time series analysis and presentations of both financial and operational data to enhance management's ability to plan and monitor company performance
  • Keep current on changing regulations and makes recommendations to current processes to ensure that company programs and processes are in compliance with GAAP (Generally Accepted Accounting Principles)
  • Performs special projects as assigned and may provide work direction to department employees
  • Observes accounting processes and recommends improvements
  • Make recommendations regarding changes in policies, procedures and internal controls
  • Map and document financial processes and procedures
  • Participate in the forecasting/budgeting processes and work extensively with marketing management to formulate assumptions and help identify risks/opportunities
  • Assist with preparation of the period rolling forecasting process
  • Perform complex analysis and forecasting and prepares detailed management analysis and reports
  • Coordinate order flow with supply chain, distribution, to ensure monthly sales goals are achieved and fill rate maximization
  • Monitor bulk management to ensure orders are being converted and inventory released to service customers
  • Attend National Sales meetings for respective division

Desired Skills & Experience:

Basic Qualifications:

  • Bachelor's degree in Accounting, finance or other related field
  • One - Three years accounting and/or financial analysis and planning experience

Other Qualifications:

  • Proficient in MS Office (Excel, Word, PowerPoint)
  • JD Edwards and/or Integrated ERP Systems knowledge preferred
  • IBM Cognos, Insight Software and/or Microsoft Access experience a plus
  • Excellent oral/written communication, detail oriented, initiative, spreadsheet modeling, critical analysis and multi-tasking skills
  • Knowledge of Generally Accepted Accounting Principles (GAAP)
  • Self-Starter with the ability to streamline functions and passion to learn and grow

Mizuno USA, Inc. is an Equal Opportunity Employer:  All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, disability, veteran status or other protected classification.

EOE M/F/D/V


Mizuno 

Network Systems Administrator

Posted 9/19/15
Type: Full-Time
Function: Information Technology
Location: Braselton, GA, United States

Responsible for the design, planning, implementation, maintenance and administration of mission critical enterprise x86 systems, both physical and virtual, in a VMware/Windows/Linus environment.

Job Description:

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • VMware Administration
    • Hardware and software purchasing and installation
    • Capacity planning
    • VM deployments
    • Template creation and maintenance
    • Snapshotting
    • Access management
    • Policy creation and management
    • VM network administration
    • Storage provisioning and maintenance
    • Processor and memory balancing
    • HA and DRS configuration and maintenance
    • Performance monitoring and tuning
    • VM recovery from storage snapshots
    • Hardware and software troubleshooting
    • Report generation
    • Software updates and upgrades 
  • Windows Server Administration
    • Hardware and software purchasing and installation
    • Operating system installation and configuration
    • Network and storage configuration
    • Performance monitoring
    • Operating system and application troubleshooting
    • Patching and software upgrades
    • Windows roles and network services administration, especially Active Directory, group policy, DNS, DHCP, File and Print, Certificate services, Network Policy Services (RADIUS), and IIS
    • Task automation using VBScript and PowerShell 
  • Microsoft SQL Server Administration
    • Hardware and software purchasing and installation
    • Capacity Planning
    • Database server virtual machine design and deployment
    • MS SQL Server software installation and base configuration
    • Database creation and organization of database files
    • Database backups
    • Access and security management
    • Database and login migrations
    • Test/Production refresh
    • Database mirroring setup
    • Job scheduling
    • Performance monitoring and troubleshooting 
  • Linux Server Administration
    • Hardware and software purchasing and installation
    • Operating system installation and configuration
    • Network and storage configuration
    • Performance monitoring
    • Operating system and application troubleshooting
    • Patching and software upgrades 
  • Server Hardware Administration
    • Physical component installation, i.e. processors, memory, HDD/SSD, HBAs, NICs, etc.
    • Firmware upgrades
    • Cisco UCS template and service profile setup
    • Storage connectivity setup, i.e. iSCSI, FC, NFS 
  • Data Center Maintenance
    • Environmental monitoring
    • Security and access control monitoring
    • Power systems test monitoring
    • Fire suppression test monitoring
    • Routine housekeeping

Desired Skills & Experience:

Basic Qualifications: 

  • Bachelor's degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable
  • 7+ years’ experience Windows server administration, 150+ servers, multi-site environment
  • 5+ years’ experience VMware ESX administration, 10+ hosts,  150+ VMs, multi-site environment
  • Microsoft SQL Server administration
  • 3+ years’ experience Linux server administration
  • Technical understanding and proficiency with the following:
    • Server hardware installation
    • Server virtualization software and tools especially VMware ESX, vCenter Server, HA, DRS, vSphere PowerShell, ESXi shell
    • All Windows server operating system versions from 2003 forward
    • Microsoft Active Directory including user and security group creation / administration, access control, group policy
    • Windows server roles, especially DNS, DHCP, NPS, Certificate services, DFS, file and print, IIS
    • Any version of Redhat Enterprise Linux or Ubuntu server or equivalent
    • Storage-area networks, especially iSCSI and fiber channel
    • Storage protocols and services especially CIFS, Samba, NFS
    • Network protocols, applications and services, especially the TCP/IP stack, Ethernet, DNS, DHCP, FTP, SSH, NTP, RADIUS, SNMP, Syslog, SMTP
    • Windows scripting tools especially VBScript and PowerShell
  • Availability to work evenings and weekends as needed to perform off-hours maintenance 

Other Qualifications: 

  • Microsoft and/or VMware certifications a plus but not required
  • Experience with Cisco UCS Manager desired but not required
  • Ability to work without day-to-day supervision is a must
  • Excellent written and verbal communications skills
  • Must be able to accommodate rapidly changing priorities to meet the needs of the business

 

Brooks Sports, Inc.

Director, Financial Planning & Analysis

Strategic Planning | Seattle, WA, United States

Posted 9/19/15

Apply

Director, Financial Planning & Analysis
  
Who We Are:


Brooks is a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a focused mission: to inspire everyone to run and be active. That’s it. No distractions—it’s all about the run. Through science, creativity, service, authenticity and connection, we obsess over delivering the best running gear on the planet. We do it our way, with our unique spirit, with a goal of being more relevant to runners than any other brand, day after day and mile after mile. We are determined to innovate, challenging ourselves to lead thought at every turn. Inside these walls and on the roads, tracks and trails, we live and breathe Run Happy, celebrating the positive impact running has on our lives and others. We inject it into all we do because it makes everything better, smarter, more fun and more memorable. Our company culture defines us, bonds us together and creates the conditions for success. It is lived daily as a behavioral expression of our collective set of brand values: Serve People, Lead Thought, Play As a Team, Compete Every Day, Demonstrate Integrity, Have Fun and Be Active. If you’re on our team, it means you’re part of creating something extraordinary. You’re part of Brooks.


Your Job:

The Director, Financial Planning & Analysis will lead the FP&A department and direct a team of financial analysts to produce the company’s financial forecasts, annual budgeting process, operating plan variance analysis, and add financial insight into special projects. This person will provide financial consulting and strategic support to senior management including financial presentations to multiple levels of the organization, capital expenditure analysis, acquisition analysis and other projects requested by senior management. This function acts as the analytical engine of the company to provide insights and support business decision making.


Your Responsibilities

  • Lead financial analyst team.
  • Analyze current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses and capital expenditures.
  • Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance.
  • Oversee and manage the continued development of budgeting, financial forecasting, operating plan and modeling tools.
  • Manage the creation of monthly, quarterly, and annual financial reports.
  • Conduct ad-hoc reporting and analysis.
  • Improve company performance by evaluating processes to drive efficiencies and understand ROI in marketing and sales programs, capital investments, and new product initiatives.
  • Develop financial models and analyses to support strategic initiatives.
  • Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision making purposes.
  • Support senior management team and department heads with in-depth analysis.
  • Prepare presentations to senior management team and board of advisors.
 
Qualifications: 
  • Educational experience to include Bachelors degree in Finance, Accounting, or related field.
  • MBA highly preferred.
  • 10+ years of experience in financial planning and analysis.
  • Ability to perform reporting & analytics related to the following actual and forecasted financial areas: EBITA analysis, total company cash flow, balance sheet, working capital, return on invested capital, return on equity, debt & interest and capital expenditures.
  • Strong understanding of Accounting concepts and principles with general understanding of GAAP, FASB, and GASB standards.
  • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.
  • Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
  • Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
  • Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help out wherever necessary.
  • Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community.
  • Embraces and lives the Brooks values!
  • Travel 5% (Domestically/Internationally)

  
Reports to: VP Strategic Planning and Business Analytics
Department: Strategy and Forecasting, Department #29
Position Class: Exempt/Salaried
Position Location: Headquarters – Seattle



Brooks Sports, Inc. is an equal opportunity employer and our policy is to maintain employment practices that conform to the intent and letter of the laws regarding equal employment opportunity. Brooks is committed to affording equal employment opportunity to all individuals without regard to race, sex, color, religion, national origin, age, disability, veteran or military status, marital status, sexual preference, genetic information or any other basis prohibited by federal, state, or local laws or regulations. This commitment applies to all phases of the recruitment process including hiring, selection, promotions, transfers, demotions, compensation, benefits, or training. Brooks will endeavor to make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue business hardship or a direct threat to the health or safety of any individual.

 

Brooks Sports, Inc.

North America Social Media Specialist

Marketing | Seattle, WA, United States

Posted 9/19/15

Apply

Social Media Specialist


Who We Are:


Brooks is a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a focused mission: to inspire everyone to run and be active. That’s it. No distractions—it’s all about the run. Through science, creativity, service, authenticity and connection, we obsess over delivering the best running gear on the planet. We do it our way, with our unique spirit, with a goal of being more relevant to runners than any other brand, day after day and mile after mile. We are determined to innovate, challenging ourselves to lead thought at every turn. Inside these walls and on the roads, tracks and trails, we live and breathe Run Happy, celebrating the positive impact running has on our lives and others. We inject it into all we do because it makes everything better, smarter, more fun and more memorable. Our company culture defines us, bonds us together and creates the conditions for success. It is lived daily as a behavioral expression of our collective set of brand values: Serve People, Lead Thought, Play As a Team, Compete Every Day, Demonstrate Integrity, Have Fun and Be Active. If you’re on our team, it means you’re part of creating something extraordinary. You’re part of Brooks.


Your Job:

The No. 1 job of the Global Brand Marketing team is to ensure our Run Happy brand continues to resonate with runners. In everything we do, we strive to be consumer-centric and runner-focused. In addition to setting global brand strategy, the team also seamlessly executes U.S. consumer marketing.

Our goal for social media at Brooks Running is to generate brand awareness through our core social channels (Blog, Facebook, Twitter, Instagram, Pinterest). The perfect Social Media Specialist will possess social media know-how to help develop social media moments that bring exciting original content to our community that they can’t help but engage with. This person will be one part journalist, one publisher, two parts content producer and three parts running lover.

Our goal at Brooks Running is to create the most passionate community of runners in the world. At the core of the Brooks Running social media efforts is a desire to get runners talking and listen to what they are saying – on and off the run. The perfect Social Media Specialist is in tune to the running lifestyle and knows how to get runners talking. The Social Media Specialist is able to do this through a combination of planning, creativity, running insight and an understanding of what makes runners tick on each of our community platforms.

Your Responsibilities:

But really? What will you be doing?

    • Understand the running community and the topics that resonate with runners globally.
    • Execute and manage monthly and quarterly editorial themes on Facebook and Twitter. Collaborate with social team to ensure that they align to seasonal initiatives, brand stories and the runner’s lifestyle.
    • Work with Social Team to develop detailed content plans for our channels – both written and visual. And be a content curator so our community sees great running content, not exclusively from Brooks.
    • Execute social media campaigns and track learnings and successes as well as opportunities.
    • Engage with fans and followers on daily basis on the Brooks Running channels: Twitter, Facebook, Pinterest, and other strategically relevant online properties.
    • Report on social analytics weekly and collaborate with the social team to synthesize the data. Supply your Manager with monthly reports on both Facebook, Twitter, YouTube, and Pinterest for monthly scorecard purposes as well as campaign reporting.
    • Monitor and report on fan behavior and interest trends.
    • Be a blog contributer – there’s that journalist part we talked about earlier.
    • Partner with Customer Service to ensure customer inquiries and concerns are answered in a timely manner and in a run happy voice.

Qualifications:

  • Bachelors degree.
  • 3-5 years experience managing communities and driving social media initiatives for a consumer brand.
  • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication. Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
  • Experience using Hootsuite Enterprise and Simply Measured is a strong plus.
  • Creative thinker who is always looking for new ways to interact with our audience to illustrate how we Run Happy and stay on-trend with in social communities.
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and our external partners.
  • Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
  • Experience writing creative briefs and working with a creative team to develop assets for social media.
  • Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help out wherever necessary.
  • Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community.
  • Embraces and lives the Brooks values!


Reports to: Digital Brand Manager
Department: Global Marketing, Dept. 40
Position Class: Exempt, Compensation Type: Salaried
Position Location: Headquarters – Seattle, WA


 

Brooks Sports, Inc.

Information Security Manager, IT

Information Technology | Seattle, WA, United States

Posted 9/19/15

Apply

Information Security Manager, IT


Who We Are:


Brooks is a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a focused mission: to inspire everyone to run and be active. That’s it. No distractions—it’s all about the run. Through science, creativity, service, authenticity and connection, we obsess over delivering the best running gear on the planet. We do it our way, with our unique spirit, with a goal of being more relevant to runners than any other brand, day after day and mile after mile. We are determined to innovate, challenging ourselves to lead thought at every turn. Inside these walls and on the roads, tracks and trails, we live and breathe Run Happy, celebrating the positive impact running has on our lives and others. We inject it into all we do because it makes everything better, smarter, more fun and more memorable. Our company culture defines us, bonds us together and creates the conditions for success. It is lived daily as a behavioral expression of our collective set of brand values: Serve People, Lead Thought, Play as a Team, Compete Every Day, Demonstrate Integrity, Have Fun and Be Active. If you’re on our team, it means you’re part of creating something extraordinary. You’re part of Brooks.


Your Job:

The Brooks Information Security Manager is responsible for the design, implementation and operation of the information security program worldwide. This is an excellent opportunity to build a program at a company with a global footprint. You and a small team of Security Analysts will:

  • Protect company, employee and customer information.
  • Prevent disruption of operations.
  • Assess and mitigate financial and reputational risk.
  • Ensure Brooks complies with applicable laws and regulations including Payment Card Industry (PCI) rules governing payment card data.

Your role will be a combination of directing others and directly performing some of the activities.

Your Responsibilities:

People Leadership:

  • Directly manages a team of 1 -3 Analysts and provides direction to all Information Technology team members who implement the security program.

Information Security Leadership:
  • Chairs information security governance committee.
  • Defines, implements and enforces information security policy and procedures.
  • Leads the design, implementation, and operation of security-related systems including anti-virus, mobile device management, security incident and event monitoring, and data loss prevention.
  • Collaborates with network and systems teams to implement security procedures and controls.
  • Oversees security awareness training.
  • Participates in security audits and responds to findings.
  • Ensures Brooks remains compliant with Payment Card Industry (PCI) requirements.
  • Reports on the status of the information security program.
  • Defines the incident response plan and leads incident response.
  • Identifies security risks, makes recommendations, and implements effective solutions.
  • Maintain awareness of evolving security threats.
  • Validates security controls through testing.
  • Manages work assignments and timelines.
  • Applies significant knowledge of industry trends and best practices to improve Brooks security posture
  • Hires and manages information technology personnel and/or contractors to design, develop, implement, and operate security controls.
  • Maintains relationships with technology providers.
  • Makes recommendations about purchase of technology resources, reviews and negotiates contracts, and ensures vendor performance.

Budget Management:
  • Builds information security budget and contributes to the overall IT budget.
  • Operates to planned budget to ensure department and company goals are met.

Performs other related duties as assigned.

Minimum Requirements:
  • Bachelor’s degree in Information Systems, Computer Science, Engineering or relevant major and/or Information Technology/Systems experience.
  • 2+ years of proven success managing a team of IT information security professionals.
  • 7+ years of experience in the information security field.
  • Talent for analyzing and communicating alternatives, risks and benefits with the goal of reaching decisions or resolving problems.
  • Experience working in a global environment with colleagues from different cultures.
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.
  • Embraces and lives the Brooks values!

Preferred Qualifications:
  • CISSP, CISM or other relevant certification.

KNOWLEDGE, SKILLS AND ABILITIES

Proficient knowledge in the following areas:

  • Computer hardware and software systems including web applications and eCommerce.
  • Information security best practices.
  • Information security technologies including firewall, intrusion detection, anti-virus, data loss prevention, mobile device management, and network access controls
The incumbent must demonstrate the following leadership competencies:
  • Leadership and management skills.
  • Employee development and team building skills.
  • Analytical and problem solving skills.
  • Effective listening communications skills.
  • Effective written communications skills.
  • Decision making skills.

Reports to: Vice President of Global Information Technology
Department: Information Technology, #90
Position Class: Exempt/ Salaried
Position Location: Headquarters – Seattle, WA



Brooks Sports, Inc. is an equal opportunity employer and our policy is to maintain employment practices that conform to the intent and letter of the laws regarding equal employment opportunity. Brooks is committed to affording equal employment opportunity to all individuals without regard to race, sex, color, religion, national origin, age, disability, veteran or military status, marital status, sexual preference, genetic information or any other basis prohibited by federal, state, or local laws or regulations. This commitment applies to all phases of the recruitment process including hiring, selection, promotions, transfers, demotions, compensation, benefits, or training. Brooks will endeavor to make reasonable accommodation for qualified individuals with known disabilities, unless doing so would result in an undue business hardship or a direct threat to the health or safety of any individual.

 

Brooks Sports, Inc.

Customer Service Specialist (Ongoing Posting for Future Jobs)

Customer Service | Seattle, WA, United States

Posted 9/19/15

 *We are always on the lookout for great talent. This posting is intended to provide you information on potential future needs and an opportunity for you to express your interest. This is not an open position. Please complete your profile . We will review your information as needs arise. Please also keep an eye on the open postings and apply to those accordingly. *

Who We Are:

Brooks is a team of passionate people united by a desire to do meaningful work, lead healthy lives and make a difference. We share a focused mission: to inspire everyone to run and be active. That’s it. No distractions—it’s all about the run. Through science, creativity, service, authenticity and connection, we obsess over delivering the best running gear on the planet. We do it our way, with our unique spirit, with a goal of being more relevant to runners than any other brand, day after day and mile after mile. We are determined to innovate, challenging ourselves to lead thought at every turn. Inside these walls and on the roads, tracks and trails, we live and breathe Run Happy, celebrating the positive impact running has on our lives and others. We inject it into all we do because it makes everything better, smarter, more fun and more memorable. Our company culture defines us, bonds us together and creates the conditions for success. It is lived daily as a behavioral expression of our collective set of brand values: Serve People, Lead Thought, Play As a Team, Compete Every Day, Demonstrate Integrity, Have Fun and Be Active. If you’re on our team, it means you’re part of creating something extraordinary. You’re part of Brooks.

Your Job:

Brooks Customer Service team members live and breathe Run Happy. With a service model centered around providing best in class service, they celebrate the run through each interaction with the customer. The Customer Service Specialist I is responsible for supporting retailers in managing their business through order processing, tracking, and review, as well as product explanation. In addition, he/she will build strong relationships with our retailers in order to serve as a listening ear to the valuable insights and feedback they provide on our products and brand.

Your Responsibilities:

1) Responsible for accurate entry and tracking of customer orders and resulting follow-up and communication with customers

  • Respond to reps/accounts within 24 hours of initial inquiry and interact with customers in a professional, friendly, helpful manner.
  • Ensure futures orders are shipped timely and accurately.
  • Place fill in orders as well as provide information on inventory availability to accounts and sales reps.
  • Issue RA numbers and defective credits as needed.
  • Communicate an account’s shipping and packing requirements to the warehouse.
  • Proactively communicate with Sales Management regarding large order cancelations.
  • Log specified topics into Salesforce tool to ensure consistent communication between departments.
2) Maintain customer database, answer inquiries/troubleshoot
  • Communicate changes for an account to the appropriate party(s); i.e. billing or shipping address as changed, new phone number or email address.
  • Provide accounts/consumers with information on our apparel and footwear lines and be able to help a customer determine which product is best for them. Help a consumer find a retail location in their area.
  • Maintain an organized and up-to-date filing system for accounts orders and correspondence that can be easily accessed by others when needed.
  • Work with Credit to resolve invoicing issues. Fill out credit memos/debit memos as needed.

3) Perform special projects and additional duties as assigned.

  • Complete reports as requested by sales and management.
  • Reports to be completed on a regular basis to include; Prepick, DSS, hold monitoring.
  • Other duties as assigned

Qualifications:

  • High school diploma required
  • 1 - 3 years customer service experience preferred
  • Computer proficiency in Word, Excel, Outlook
  • Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
  • Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company, and with retailers and consumers.
  • Ability to interact effectively and professionally with all levels of the organization.
  • Strong ability to positively deal with adverse situations.
  • Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
  • Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help out wherever necessary.
  • Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community.
  • Embraces and lives the Brooks values!

Reports to: Retail Customer Service Supervisor
Department: Customer Service, #75
Position Class: Non-Exempt, Hourly
Position Location: Headquarters – Seattle, WA

 

 

Resumes

Karen Laible
130 Bayview Drive  Oakdale, NY 11769  516-361-4886
Smokefree31@yahoo.com


Extensive experience managing all aspects of large and medium scaled events and project. Successfully
builds relationships with clients, staff, and students. Ability to problem solve, research issues, and provide
viable working solutions. Strong interpersonal and communication skills; Energetic and professional with a
history of proven results. Solid computer skills with an ability to quickly understand new technologies.
Proficient with Microsoft Word, Outlook, Excel and PowerPoint. Internet and social media knowledge. Selfmotivated
with strong leadership skills.

Skills
 Event Planning
 Sales
 Volunteer Recruitment
 Strong Organizational skills
 Customer Service
 Data Entry
 Payables and Receivables
 Email Marketing
 Social Media Promotion
 Website Maintenance
 Knowledge of MS Office and Quick Books
 Certified aerobics instructor/ CPR certified
 Various Clerical Duties


Employment History

Race Director
Tri One On, Port Washington, NY October 2015-Present
Responsible for all facets of running a triathlon/running race. Event Planning, staff management, venue
promotion, course layout, and logistics.


Event Manager
Competitive Events Group, Lindenhurst, NY May 2012-September 2015
Handled volunteer coordination, marketing, publicity, and venue review. Maintained strong relationships with
sponsors and professionals such as fire departments, life guards, and race captains and officials.

Non Profit Director
Strong Island Kids, Lindenhurst, NY January 2013-September 2015
Event Planning, Strategic planning, fund allocation and solicitation

Volunteer Coordinator
Competitive Events Group, Lindenhurst, NY August 2011- May 2012,
Event planning, sales, recruitment and training of volunteers

Assisted Sales Representative-P/T Oct-Jan 2012- 2015 (Seasonal)
BDS Marketing, Bay Shore, NY
Sales position on a retail floor offering expert advice to customers on specific brands for shoppers. Required
deep product knowledge, outgoing personality, and an ability to close a sale.

Instructor February 2010-Present
Various Gyms, Suffolk County
Contracted to instruct spin and aerobic classes at various gyms. Coordinate, lead, and plan for individuals and group classes daily
.
Administrative Assistant
Bedrock Building Supply, W. Babylon, NY January 2002 – December 2011
Handled a wide range of office duties including some sales and collections. Heavy phone work.
Photographer /Sales associate P/T Seasonal
Kiddie Kandids, Bay Shore, NY Oct-Jan 2004 - 2006
Child and family photographer requiring sales skills to offer numerous packages to clients.

Education History
 CW Post Graduate School of Psychology Ongoing
Completed 28 credits in MA/PsyD Program, research assistant
 University at Stony Brook 1999
BA in Psychology
 Suffolk Community College 1996
AA Liberal Arts with Distinction


Nicole Marszalek
9979 Cr 168 Kaufman, TX 75142
(972)567-4573 Nicole.R.Marszalek@gmail.com

Posted 9/19/15

CAREER OBJECTIVE

Searching for the opportunity to leverage my interpersonal, design, planning, marketing and communication skills to help business gain more revenue, build their client base and achieve corporate goals.

SUMMARY OF QUALIFICATIONS 

· Detailed oriented.
· Have valuable personal skills and effective communication abilities.
· Ability to shine in high stress situations.

EDUCATION

The University of Texas at San Antonio Graduated: May 2015 
Bachelor of Business Administration in Management
GPA: 3.01 

Relevant Coursework 

· Business Communications & Project Leader 
Marketing 
Management
Entrepreneurship

Trinity Valley Community College, Athens, Texas
2011-2013

EXPERIENCE 

University Librarian- San Antonio, TX August 2014-May 2015
· Systematic and detailed organizational skills
· Worked in high stress situations
· Worked in numerous of programs including word and excel
· Honed higher level customer service skills and handling multiple tasks at the same time

Pool Monitor–Heartland- Forney, TX May 2013 - August 2014

· Developed procedures to aid with cleaning the pool and surrounding areas
· Initiated new ideas to promote the attendance at the pool 
· Incorporated swimming lessons as part of new program to promote safety awareness
· Maintained the number of daily attendees with Microsoft Excel 

Car-Hop-Terrell, TX August 2012-December 2013

· Built experience in interpersonal skills, client service fundamentals and dealing with public
· Handled money and transactions for the store daily
· Awarded best customer service for a month
· Help implement new ways to make delivery faster


ACTIVITIES AND HONORS 

· Relay for Life 2008 – 2011
· Junior Volunteer Program 2013 – 2014
· Career Action Program· Honor Alliance · National Society of Leadership and Success 2013 – 20142013 – 20152013 - 2015
· Rock and Roll ½ and full marathon· Volunteered for the Texas Diaper Bank· Volunteered for the San Antonio Food Bank 2011 – 20142013 – 20152013 - 2015

ADDITIONAL SKILLS 

· Microsoft Office – Word, Excel, PowerPoint, Access
· CPR and First Aid Certification, valid through August 2016
· I am well rounded person and can quickly pick up on new skills


Susan Carter Tropea

4506 Everett Street, Kensington, MD 20895
Home: 301-571-8224 - Cell: 240-350-3616 - suetrop@verizon.net
Posted 9/19/15

Objective

To re-enter the workplace using my interpersonal, management, organizational and customer service skills.

Education

Bachelor of Science : Business Management,
1991 West Virginia University - Morgantown, WV
2014 - Present : Montgomery College: Pre-Nursing
Stay At Home Mom
January 2004 to Current
Domestic Manager - Kensington, MD
Manage a household of 4. School volunteer for classroom projects, lunch distribution and nursing office. Girls on
the Run coach. Chair of the Father Daughter Dance. Co-chair of the school 5K race. Marathon runner.

Professional Experience

Banking Center Manager
January 1999 to January 2004
Bank of America - Chevy Chase and Bethesda, MD

Responsible for managing a large size consumer banking center. Lead, managed and coached a team of sales
and service professionals. Met and exceeded sales targets, ensured the operational excellence of the banking
center and created an excellent customer experience. Supervised and coached a team of fifteen. Communicated
with consumer market managers to ensure goals were exceeded in all areas. Conducted performance assessments
and updated staff on business developments. Managed all aspects of a successful business including resource
management, operational excellence, managing partnerships, associate development and proficiency, building
and retaining customer relationships. Created workforce stability by cultivating an engaged and well coached
team. Executed sales and service plays and processes.

Consumer Banker
January 1996 to January 1999
Bank of America - Chevy Chase, MD
Responsible for offering and selling financial products and services to both individual and small business
customers/clients. Acted as the financial liaison to customers/clients for building, deepening, and retaining longterm
relationships while providing excellent customer service. Responded to customer inquiries and created
solutions.

Events Coordinator
March 1993 to March 1996
The Kidney Foundation - Chevy Chase, MD

Accountable for planning and implementing fundraising activities which included a national chili cook-off and a
golf tournament. Organized speaking engagements for kidney disease awareness. Assisted in the cultivation and
solicitation of individual and major gifts and fundraising for corporate and foundation support.
Sales Associate

January 1991 to March 1993
Nordstrom - Bethesda, MD

Provided outstanding customer service, developed strong relationships and built an individual sales volume.


John L. Burke III, M.A.
21080 U.S. 322, Corsica PA 15829 ~ 814-853-2067 ~ shaun.burke.sams@gmail.com

Posted 7/30/15

Qualifications Summary

Dynamic, decisive Professional with demonstrated ability to use well-developed planning, analytical, and interpersonal skills to achieve a consistently high level of performance. Recognized for powerful communication and organizational skills; adept at handling high pressure situations in a professional and effective manner. Proven ability to work independently, complete simultaneous projects, and meet deadlines. Strong skills in a variety of areas, including:
· Career Counseling· Pediatric /Adolescent / Adult Counseling· Family / Marriage Counseling· Organizational Development · Employee Training / Technical Training· Customer Service / Satisfaction· Curriculum Development· Program Development / Implementation· Sales Management
Professional Experience

NEW LIGHT, INC., Shippenville, PA 2013 – Current
Clinical Director
· Wrote, trained, and provided technical assistance for behavior support plans for 11 individuals, resulting in 70% reduction in the overall “acting out behaviors.”
· Provides training for 300+ employees on providing effective relational skills in working with individuals with disabilities, reducing the need for behavior support for 15 of the 30 consumers served by New Light, Inc.
· Provided technical assistance to supervisors, administration, and company owner’s to reduce the “acting out behaviors” of all 30 consumers by 70%.
· Spearheaded initiative to create database to track consumer behaviors and provide detailed Functional Behavior Assessment of consumers to effectively determine the antecedents and function of consumer behavior with 98% accuracy rating.

SERVICE ACCESS & MANAGEMENT SERVICES (SAMS), Clarion, PA 2012 – 2014
Contracted Psychotherapist
· Managed a caseload of 35-45 clients.
· Provided counseling to adults, adolescents, and children utilizing a variety of techniques including, but not limited to: Eye Movement Desensitization Reprocessing (EMDR), Rational Emotive Therapy, Cognitive Behavior Therapy, Trauma-Focused Cognitive Behavior Therapy, and Dialectical Behavior Therapy.
· Provided individual and couples counseling.

VENANGO COUNTY HUMAN SERVICES, Franklin, PA 2009 – 2013
Director – Multidimensional Treatment Foster Care (MTFC)
· Took a program at risk of closing, turned it around, and was able to achieve certification from the Oregon Social Learning Center, program creator.
· Instrumental in the designing of statewide MTFC database.
· Influential in revising the Pennsylvania State’s training for Children and Youth Services, a training that would service the 67 counties in Pennsylvania.
· Member of task force charged to study the sustainability of Evidence Based Programs in Pennsylvania 
· Oversaw each placement, finalized individual treatment plans for program youth upon discussion with program staff and foster parents, monitors progress on each case, and amended treatment plans.
· Maintained a 85% successful graduation rate of youth going through the MTFC program.

ABRAXAS YOUTH AND FAMILY SERVICES, Erie, PA 2007 – 2009
Training Manager (September 2007 - Present)
· Developed curriculum and provided training to all staff, including new hires.
· Chairman of Incident Report Review Committee. As chairman, was responsible for a 75% reduction in incidents
· Chairman of Human Resources Committee and was instrumental for increasing retention rate by 50%.
· Member of the Performance Improvement Committee responsible for increasing the staff effectiveness in interacting with consumers by 75%.
· Erie Operations Recruiter. Successfully recruited over 30 candidates.

ASSOCIATES IN COUNSELING AND CHILD GUIDANCE, Meadville, PA 2005 – 2007
Mobile Therapist / Psychotherapist
· Provided counseling to adults, pediatrics, and adolescents with various symptoms.
· Provided monthly training to newly hired staff and parents.
· Supervised therapists providing “Social Skills” to the emotional support classrooms in Crawford Central School District.

CENTER PARTNERS, Fort Collins, CO 2004 – 2005
Team Leader / Supervisor - Sales
· Responsible for a 20% increase in overall sales.
· Provided sales training for 200+ empoloyees.

THE IMPACT GROUP, St. Louis, Missouri 2000 – 2003
Career Consultant
· Consultant on projects, including outplacement and career transition.
· Successfully provided, with a 70% success rate, career coaching to high profile executive job seekers.
· Developed online web seminars on career management, including using online career resources, interviewing, salary negotiation, and networking.
· Created and conducted seminars and individual training on career management, including resumes, interviewing, salary negotiation, and networking.
· Chairman of the technical committee instrumental in redesigning the database system used by Career / Family Consultants.
· Functioned as technical trainer for multiple departments; developed computer based training manual for use department- and company-wide.
· Co-authored proposal to add value to personal client-use web site by implementing tools for simpler navigation and adding options for clients to more easily obtain relevant, personalized information.

Certifications
CPR / First Aid (recertified 2015); Eye Movement Desensitization Reprocessing (EMDR), 2013; Trauma-Focused Cognitive Behavior Therapy, 2012; Dialectical Behavior Therapy, 2010; Suicide Training and Prevention Trainer, 2008; Cognitive Behavior Therapy, 2006; Human Resources Management, 1999

Publications
· Successful Job Search Requires Preparation, Northern Colorado Business Report, February 2004
· Networking When You're A Job-Seeking Introvert, CollegeJournal.com, June 2003

Education

M.A., Psychology, Lindenwood University, St. Charles, MO

B.A., Psychology, Minor in Sociology, Lindenwood College, St. Charles, MO


 


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